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FAQ

What are your Business Hours?
Business Hours Mon - Fri 8am-6pm EST
When will my order process?
Orders are processed in the order that we receive them. Please allow 2-4 days for your order to process. If you have placed your order outside of our business hours expect your order to begin processing on the NEXT BUSINESS DAY.
How long does shipping take?
Orders are shipped once processing has completed (check previous question for processing times) Shipping in the U.S. can take 2-5 Business Days outside of the U.S. will be 7-10 Business Days
Do you accept returns?
Unfortunately due to the nature of our product we do not accept returns for sanitation reasons. If you are not satisfied with your order please send an email to Contact@PinkKandyShop.com with the Subject Return # (Order Number)
Can I get a refund?
Refunds are only issued for order cancellations
Is it too late to cancel my order?
If you wish to cancel your order you have 24 hrs from your purchase time to cancel for a full refund. After 48 hrs from your purchase time we will issue a store credit. If it is after 48hrs please send us an email Contact@PinkKandyShop.com